DAYFORM® Returns & Refunds Policy

Last updated: 10 November 2026

At DAYFORM®, we want you to feel confident and happy with your purchase.

We believe that brighter mornings should begin with a great experience, from the moment you place your order to the moment your DAYFORM Rise™ Sunrise Alarm Clock arrives at your door.

If your purchase isn't quite right for you, our 14-day returns and refunds guarantee is here to help.

This policy explains how to request a return, how refunds are processed, and what to do if your product arrives damaged or faulty.

1. Our 14-Day Returns & Refunds Guarantee

We offer a 14-day returns and refunds guarantee on eligible purchases.

If you change your mind about your DAYFORM Rise™ Sunrise Alarm Clock, you can contact us within 14 days of receiving your order to request a return.

To be eligible for a return under our change-of-mind policy:

• Your return request must be made within 14 days of receiving your order.

• The product must be returned in a reasonable condition.

• The product must include its original accessories and packaging where reasonably possible.

• The product must not have been damaged through misuse or neglect.

We understand that you may need to open your package and inspect your product before deciding whether it's right for you.

Please handle your product with reasonable care while deciding.

Once your return has been received and approved, we'll arrange your refund in accordance with this policy and applicable consumer law.

Your statutory consumer rights are not affected by our 14-day guarantee.

2. How to Request a Return

We've made the returns process straightforward.

Step 1 — Contact our team

Email us at:

hello@dayform.uk

Please include the following information:

• Your order number.

• Your full name.

• The product you wish to return.

• The reason for your return.

Step 2 — Receive your return instructions

Our team will review your request and provide you with the relevant return instructions.

Please wait for confirmation from our team before sending your product back.

Step 3 — Return your product

Please package your DAYFORM Rise™ securely to help prevent damage during transit.

Where reasonably possible, include the original packaging, accessories and any items supplied with your purchase.

We recommend using a tracked delivery service and keeping your proof of postage until your return has been completed.

Step 4 — Receive your refund

Once your return has been received and checked, we'll process your refund where applicable.

We'll contact you if there are any issues with your return.

3. Return Shipping Costs

For change-of-mind returns, the customer is responsible for the direct cost of returning the product, unless we have agreed otherwise.

We recommend using a tracked delivery service to help ensure your return reaches us safely.

If your product is faulty, damaged, incorrect or otherwise covered by your statutory consumer rights, we'll handle the return in accordance with those rights.

You will not be required to pay return costs that we're legally responsible for.

4. Refunds

Once your return has been received and approved, we'll arrange your refund.

Refunds will normally be issued to the original payment method used when placing your order.

The time it takes for the funds to appear in your account may depend on your bank or payment provider.

For cancellations made under your statutory online-shopping rights, we'll issue the refund within the applicable legal timeframe.

Where required by law, refunds will include the cost of standard delivery. If you selected a more expensive delivery option, we're only required to refund the standard delivery cost.

For returns made under our voluntary 14-day guarantee, delivery charges will be handled in accordance with the applicable terms and consumer rights.

5. Damaged, Faulty or Incorrect Products

We want every DAYFORM Rise™ order to arrive in excellent condition.

If your product arrives damaged, faulty or different from what you ordered, please contact us as soon as possible.

Email:

hello@dayform.uk

Please include:

• Your order number.

• A description of the problem.

• Photographs or a short video showing the issue, where possible.

Our team will review the issue and explain the next steps.

Depending on the circumstances and your statutory rights, you may be entitled to a repair, replacement, refund or another appropriate remedy.

Your statutory rights regarding faulty or incorrectly supplied products are not limited by our 14-day returns guarantee.

Under UK consumer law, qualifying faulty goods generally carry a 30-day short-term right to reject, with further remedies potentially available after that period.

6. Cancelling an Online Order

When you purchase from DAYFORM® online, you generally have a statutory right to cancel your order within 14 days of receiving your goods, without giving a reason.

After notifying us of your cancellation, you normally have a further 14 days to return the goods.

To cancel your order, please email:

hello@dayform.uk

Please include your order number and clearly state that you wish to cancel your purchase.

We recommend contacting us as soon as possible if your order has not yet been dispatched.

If your order has already been dispatched, we'll explain the appropriate cancellation and return process.

Your statutory cancellation rights apply independently of our voluntary 14-day guarantee, subject to any applicable legal exceptions.

7. Exchanges

If you'd prefer a replacement rather than a refund, please contact our customer support team.

We'll review your request and confirm whether an exchange or replacement is available.

If your product is faulty, your statutory rights will apply.

8. Products That Cannot Be Returned

Our voluntary 14-day returns guarantee may not apply to certain products where permitted by law.

This may include:

• Products that have been damaged through misuse or neglect.

• Products that have been materially altered after delivery.

• Items that are excluded from cancellation rights under applicable law.

However, nothing in this section limits your statutory rights regarding faulty, damaged or incorrectly supplied goods.

9. Your Statutory Consumer Rights

Nothing in this policy is intended to exclude, restrict or replace your statutory rights under applicable UK consumer law.

If your product is faulty, not as described or does not meet the requirements of the Consumer Rights Act 2015, you may have rights to a repair, replacement, refund or other remedy.

These rights apply independently of any voluntary returns policy offered by DAYFORM®.

10. Contact Us

If you have any questions about returns, refunds or your order, we're here to help.

DAYFORM® Customer Support

Email: hello@dayform.uk

Please include your order number when contacting us so we can assist you as quickly as possible.

Thank you for choosing DAYFORM®.

Here's to brighter mornings and better days.

DAYFORM® — Shape Your Day.